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CEO of Delta Gives Up Seat So Mom Can Pick Up Daughter from Camp

CEO of Delta Gives Up Seat So Mom Can Pick Up Daughter from Camp

Airlines tend to get a bad rap these days, especially for poor customer service. But every once in a while you get a story like this. After several cancellations and delays due to weather, it was looking like Jessie Frank wasn’t going to be able to board a flight to pick up her 12-year-old daughter from a special summer camp for children with diabetes. Moments after finding out that all of the seats were taken, a man assisted her with her baggage and helped her aboard.

In her “Open Letter to Delta CEO Richard Anderson” which has now gone viral, she explained what happened next: “As the plane descended into Atlanta, the flight attendant announced that there was a special guest on board. He was riding in a jump seat, because he had given up his place to allow one more person on that flight. That special guest was you: Richard Anderson, CEO of Delta.” Frank said she hadn’t told anyone from Delta where she was going, and had never met Anderson before …

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