What is an emergency? Obviously, most emergencies involve dire physical circumstances, like car collisions and heart attacks. But what about nerves, broken hearts and bad days? Are these not emergencies in their own way?

Maybe, maybe not, but one 911 operator named Anotinia Bundy in Lafayette, Indiana is trained to handle all types of emergencies and in the case of one young boy who called in, that included just a general feeling of frustration with life and a meddlesome homework problem he couldn’t figure out.

This doesn’t exactly abide by the exact rule of why you’re supposed to call 911, but Bundy didn’t let that stop her from doing her part to brighten the kid’s day.

Matt Gard, a sergeant at the police department, told BuzzFeed News that his department doesn’t generally recommend people call 911 with homework problems, but since five 911 operators were working at the time and only two were taking calls, Bundy felt confident that she could stay on the line and help this poor kid suss out an answer to his homework.

“I’m sorry for calling you, but I really needed help,” you can hear the boy saying. Bundy assures him that it’s no problem and starts to ask for his name so she can get more information, but the call abruptly ends since, for the moment, the emergency has been dealt with.

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