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For the Eighth Year in a Row, Chick-fil-a is America’s Favorite Restaurant

Surprising virtually nobody, Chick-fil-a came out on top of the American Customer Satisfaction Index Restaurant Study, successfully defending its crown for the eighth year in a row. It scored 83 percent on the survey, and it was their pleasure to do so, no doubt. The survey was conducted from a random pool of over 20,000 customers earlier this year.

Jimmy Johns came behind Chick-fil-a with a score of 79, and Domino’s and KFC tied for third at 78. Behind them were Chipotle (77), Panera Bread (77), Pizza Hut (77) and Starbucks (77). McDonald’s came in last among all restaurants, with just 68.

It’s hard to argue with the survey on the merits, since that chicken does indeed deliver along with the restaurant’s famously smiley, efficient service. The chain touts its conservative Christian principles on the website, boasting that it exists to “glorify God by being a faithful steward of all that is entrusted to us” and to “have a positive influence on all who come in contact with Chick-fil-a.”

That deep fried moral code has been the subject of some controversy in the past, most recently in 2019, when Chick-fil-a shifted its charitable giving model away from Salvation Army and towards local groups. Conservative voices like Ben Shapiro and Mike Huckabee accused Chick-fil-a of “betraying” their conservative supporters, though the restaurant itself only noted that its contract with Salvation Army had expired.

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That’s the sort of stuff people who are way too online love to fight about but, as the ACSIRS shows, it hasn’t hurt the company’s bottom line one bit.

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